Refund & Cancellation Policy
Last updated: 17 October 2026
This policy explains how cancellations and refunds work for EaseBill subscriptions, sold by EaseBill.
1. Try before you pay
Every new account starts with a free trial with all the features of the plan. No payment or card is needed for the trial, so please use it to check that EaseBill suits your business before you buy.
2. What you pay for
- EaseBill is software used online (a digital service). Plans are prepaid for the period you choose — monthly or yearly — at the price shown in the app under Settings → Subscription.
- Prices include or show GST as applicable.
3. Cancellation
- You can stop using EaseBill at any time. A plan is not renewed unless you pay for the next period (or turn on auto-renewal, where offered).
- After cancelling, your plan stays active until the end of the period already paid for. After that the books stay readable and you can download a backup; new entries need a plan.
4. Refunds
- First purchase: if you are not happy, ask for a refund within 7 days of your first payment for a plan and we refund the full amount.
- Paid twice or plan not activated: if you were charged more than once for the same order, or paid but your plan was not activated, we refund the extra / unused payment in full.
- Renewals, upgrades and the unused part of a running period are otherwise not refundable after the 7-day window.
5. How to ask for a refund
Write to noreply@geteasebill.xyz from the email address of your account, or open a ticket in the app (menu → Contact support), with your payment reference / order number. We reply within 2 working days. Approved refunds are sent back to the original payment method (UPI, card or bank account) within 5–7 working days; the time your bank takes to show it can vary.
6. Service delivery
EaseBill is delivered online — there is no physical shipping. Your plan is activated in your account as soon as the payment is confirmed (instantly for online payments; within 24 hours for UPI / bank transfers that we check by hand). You will see it under Settings → Subscription and receive an email.
7. Contact
See our Contact us page.